Privacy policy

Last updated: 28/07/2025

At GlideGo, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Who We Are

We are GlideGo — a UK-based bike breakdown rescue service. Our mission is to keep cyclists moving safely and swiftly through London.

2. What Information We Collect

When you sign up or use our service, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing details

  • Location data (only during active rescue requests)

We only collect data necessary to operate our service effectively.

3. How We Use Your Information

We use your data to:

  • Manage subscriptions and payments

  • Dispatch and coordinate breakdown rescues

  • Communicate service updates or account info

  • Improve user experience and performance of our service

  • Offer promotions, referral rewards, and service notifications

4. How We Protect Your Data

  • Your data is stored securely using encrypted platforms and secure payment processors.

  • We do not store full payment details — payments are handled by third-party providers (e.g. Stripe, PayPal).

  • We never sell or rent your personal information.

5. Sharing Your Information

We do not share your personal data with third parties except:

  • When required by law or regulation

  • When working with trusted service providers (e.g. website hosting, payment processing) under strict data protection agreements

6. Cookies

We use cookies to:

  • Improve website functionality

  • Track analytics (like Google Analytics)

  • Remember your preferences

You can disable cookies in your browser settings.

7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to how your data is used

  • File a complaint with the ICO (Information Commissioner’s Office)

To make a request, email us at: admin@glidego.uk

8. Data Retention

We only keep your data for as long as necessary:

  • Account & billing data: retained while you're subscribed + 12 months after

  • Location & service request data: kept for 3–6 months for operational records

9. Children’s Privacy

Our service is not intended for anyone under 18 years old. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy to reflect changes in our operations or the law. We'll notify you of any significant updates.

11. Contact

If you have questions or concerns, contact us at:
📧 admin@glidego.uk
📍 London, United Kingdom